News

If you have a MacBook Pro from 2016 or 2017, you may be experiencing an issue where your laptop’s battery won’t charge past 1%. This means that no matter how long you have your Mac plugged in for, it will still  drain very quickly when removed from the charger. Not good! 

If you are experiencing this issue there is good news! You most likely don’t need a replacement battery, but you do need to make sure your computer is running the most recent version of the macOS operating system. Last week Apple released a software update to the two most recent versions of the Mac operating system  (macOS Big Sur and macOS Catalina) that addresses this very issue. If the issue persists after updating the software Apple will replace the battery free of charge. Here’s a snippet from the Apple support website. 

"A very small number of customers with 2016 and 2017 MacBook Pro computers have experienced an issue with the battery not charging past 1%. 

The battery health status on these devices will also indicate "Service Recommended." If the status indicates that your battery is Normal, your battery is not affected by this issue. 

If your 2016 or 2017 MacBook Pro exhibits these behaviors, contact Apple to get your battery replaced, free of charge. Your computer will be examined prior to service to verify that it is eligible for the free battery replacement. 

Apple has also released a macOS update that prevents this issue from happening to other 2016 and 2017 MacBook Pro computers. Please update to macOS Big Sur 11.2.1 or later or install the macOS Catalina 10.15.7 supplemental update."

As always - we’ll be here to guide you through any and all of the troubleshooting steps involved to get this resolved. So if this symptoms above sound familiar - get in touch!